Program Manager

Kirby Swim • Part-time • Perth, Western Australia, Australia • 1w ago

About the business

Kirby Swim is Perth's premier Swim School. Dive into an exciting transformation as we unite three of Australia’s most respected swim schools—Aquatic Achievers, Carlile Swimming, and Kirby Swim. With over 30 swim schools across Australia and rapid growth on the horizon, we’re on a mission to become the leading learn-to-swim provider.

Driven by a commitment to enrich the communities we serve; we’re leveraging decades of expertise to revolutionize swim education and make a lasting impact on families and future generations.

We pride ourselves on technical and safe swimming lessons that start at 10 weeks of age and continue for life. We have 6 WA locations and are a tight knit team, working in a supportive and encouraging environment.

About the role

The Program Manager role works closely with the Centre (Operations) Manager and the Customer Service team, to deliver a high quality learn to swim program. Our facility is purpose-built and buzzing with happy swimmers and families.

Teaching, supervising, and front desk, with a strong focus on program development and experience.

We aim to provide a professional, friendly and engaging place to swim and work. We hope to ignite a passion and love for swimming, as well as teach people of all ages, lifesaving swimming skills.

The Program Manager role has responsibility to assist in the management of the Swimming Teaching and Coaching programs at Kirby Swim so that we remain Perth’s premier Swim School as a result of the high standard of swimming tuition.

Key areas of responsibility include assisting with program growth and internal and external customer experience, the class/teacher quality, program efficiencies, the supervision and ongoing development & support of staff, rostering, customer liaison and provision of a safe environment.

There is also an expectation the Program Manager will at times, when required, help fulfill some general customer service roles and perform general plant room, maintenance, and other jobs as required to ensure the efficient and effective running of the facility and program.

As a lead role within the team there is strong expectation that all tasks are completed in ways to boost team morale, and encourage a safe, inclusive, nurturing environment.

Kirby Swim Harrisdale is one of Perth's newest and exciting learn to swim programs.

We are a child safe organisation and you will need to demonstrate your suitability to work with children.

Position: Part-time 16 - 30 hours/week

Weekend Availability: Must be available one day each weekend

Benefits and perks

Kirby Swim is a leader in professional development of our staff, with all training provided by the company. We regularly send staff to local, interstate and international conferences to learn more about swimming and our industry and become better leaders and managers.

Skills and experience

Essential

Current and relevant Swim Instructor Qualifications
CPR and First Aid certification.
Experience in the supervision and training of staff
Demonstrated high level of customer service and ability to quickly establish rapport
Excellent written and oral communication skills
Demonstrated ability in developing teams
Experience in dealing with children and parents in a similar role
Working with Children Check

Desirable